Desktop support in an enterprise environment with direct interactions with the end user. Preferred Industry Certifications - CompTIA; Microsoft, Cisco, DELL, Etc. Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals. Desktop and Network Support Ability to setup, configure and add all hardware. Assist Corporate Desk Side Support technicians with large IMAC’s. Documents, maintains, upgrades or replaces hardware and software systems. Supports and maintains user account information including rights, security and systems groups. Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed. Determines and recommends which products or services best fit the customers' needs. Imaging and image recovery Experience doing break / fix repairs on desktop Install / Re-install various software packages and updates WiFi and VPN connections; Support of wireless devices. GREAT Customer Service skills.
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