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Excellent Administrative Support (Salisbury)

I am seeking a part time position providing administrative support in the local area. I am willing to work on-site or remotely and have over 15 years experience which includes both types of work.

My experience is extensive and varied. Billing, document handling, database and data entry, calendar management, project management, and basic office support are all a part of my resume. I have excellent organizational skills, good communication skills, an ability to learn quickly and work independently. I have developed a strong work ethic and can be relied upon to always give my best efforts.

If you are in need of some part time back up in your office or virtually please reach out to me - I look forward to hearing from you!


SUMMARY
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

SKILLS
• Dispute Resolution
• Document Management
• Database Management
• Customer Service
• Administrative Support
• Discrepancy Resolution
• Inquiry Handling
• Adaptability
• Professionalism
• Effective Communication
• Reliability
• Active Listening
• Decision-Making
• Problem-Solving
• Critical Thinking
• Workload Management
• Research
• Office Management
• Billing
• Office Administration
• Organizational Skills
• Task Prioritization
• Computer Skills
• Multitasking

EXPERIENCE
Invoicing, Billing - Accounting
Concord , NC
Oct 2023 to Current
• Verified billing data with client contracts to ensure accuracy of invoicing.
• Handled all inquiries from internal and external customers regarding invoicing or payments issues.
• Met weekly deadlines for, invoicing, shipping documentation.
• Provided support to other departments in resolving problems associated with billing and invoicing tasks.
• Performed administrative tasks such as scheduling appointments, maintaining records and invoicing clients.
• Coordinated with sales teams to ensure proper invoicing of customers for services rendered.
• Reviewed POs for accuracy prior to invoicing clients.
• Generated customer invoices using online billing software programs.
• Researched and resolved issues with billing and invoices.
• Resolved customer complaints regarding billing issues promptly and efficiently.
• Developed and implemented procedures for efficient billing processes.
• Contributed to the delivery of quality customer service during diverse events.

Project Coordinator
Salisbury , NC
Jan 2020 to May 2023
• Assessed, monitored and reported on work progression.
• Coordinated with department leads to identify and outline solutions to client-specified challenges.
• Liaised with project managers to evaluate project scope and define milestones and deadlines.
• Developed and implemented project tracker or calendar to meet and maintain standards.
• Collaborated with internal teams to develop project solutions resulting in on-time execution.
• Served as point-of-contact to support order management.
• Prioritized needs to simultaneously handle multiple projects.
• Increased product knowledge by staying up to date on product offerings, features and functionality.
• Managed communication channels between various teams involved in the execution of complex projects.
• Coordinated with internal departments as well as external vendors to ensure successful completion of tasks.
• Contributed ideas towards process improvements that would increase efficiency or productivity levels.
• Maintained a detailed database of project information.
• Identified project needs by reviewing project objectives and schedules.
• Utilized project management software tools for efficient tracking.
• Conferred with project personnel to identify and resolve problems.
• Established strong relationships with key business partners.
• Managed client communication, resolving concerns promptly and effectively.

Office Manager/Administrative Assistant
Concord, NC
Various
• Managed office inventory and placed new supply orders.
• Monitored payments due from clients and promptly contacted clients with past due payments.
• Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
• Reviewed files and records to obtain information and respond to requests.
• Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
• Handled scheduling and managed timely and effective allocation of resources and calendars.
• Used judgment and initiative in handling confidential matters and requests.
• Implemented and maintained company protocols to facilitate smooth daily activities.
• Created spreadsheets in Excel to track data.
• Developed and implemented office policies and procedures.
• Responded to customer inquiries via phone or email in a professional manner.
• Organized company events including holiday parties, team building activities .
• Coordinated meetings, conferences, travel arrangements and department activities.
• Maintained filing system for records, correspondence and other documents.
• Answered phone calls, responded to emails, routed mail and coordinated courier services.
• Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
• Directed customer inquiries to appropriate department personnel.
• Handled confidential documents in an organized fashion according to established protocol.
• Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
• Managed daily office operations and administrative tasks efficiently.
• Performed data entry tasks to ensure record accuracy.

EDUCATION AND TRAINING
Associate of Applied Science: Education
Rowan Cabarrus Community College Jun 2006
Salisbury, NC

ACTIVITIES AND HONORS
• Member of Cardinal Squares (Square Dance Club)
• Regular attender of NorthGate Church
• Enjoy outdoors, travel and camping.
• Amateur Photographer

CERTIFICATIONS
• NC Notary Public


  • OK for recruiters to contact this poster.

post id: 7757704717

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