compensation: Depends on Experience employment type: full-time
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Campers Inn RV of Kings Mountain is currently seeking a Full-time Service Advisor/Writer to join our team. Do you have problem solving and critical thinking skills? Do you have excellent interpersonal communication skills? Do you enjoy the RV lifestyle and want to help others enjoy it as well? If you have excellent customer service skills? This position offers competitive pay as well as benefits for medical, dental, vision and more! Are you are interested in joining a great team? Apply today!
Go to https://www.campersinn.com/employment or email Todd Price at firstname.lastname@example.org
WHO WE ARE
VALUES-DRIVEN ORGANIZATION: Campers Inn RV is driven by the Core Values of Integrity, Teamwork, Continuous Improvement and Sustainability. All team members are expected to uphold these values when performing their jobs, assisting other team members and helping customers.
NATION'S LARGEST FAMILY-OPERATED RV DEALERSHIP: Campers Inn RV has been the RVer's Trusted Resource for over 50 years. It was founded in 1966 by Art and Fran Hirsch, and it remains a family-operated business today.
WHAT WE OFFER
TRAINING AND DEVELOPMENT: Campers Inn RV believes in investing in its employees through specialized job training, certifications and professional development including assisting employees in continuing their education.
ROOM FOR GROWTH: Campers Inn RV is dedicated to offering its employees ongoing career development opportunities, and it believes in promoting from within the organization whenever possible.
COMPETITIVE BENEFITS: Campers Inn RV offers a comprehensive health and welfare plan to all of its full-time (30+ hours/week) employees. This plan includes major medical, dental, vision, life, supplemental life, spouse life, child life, an Employee Assistance Program (EAP) and a qualified retirement plan (401k). Our goal is to attract and maintain a highly competent and fairly compensated workforce.
Service Advisor/Writer works with customers to schedule service work and communicate any additional service needed.
PRIMARY DUTIES AND RESPONSIBILITIES
This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Identifies RV problems and services by listening to customer’s description of symptoms
Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions
Develops estimates by costing materials, supplies, and labor; calculating customer’s payment, including deductibles
Prepares repair orders (RO)
Handles customer complaints and maintains high customer satisfaction standards
Periodically checks on the progress of the vehicle during servicing and contacts the customer as needed to keep them up to date with their RV’s status
KNOWLEDGE, SKILLS, AND ABILITIES
Demonstrated excellent oral and written communications skills, along with excellent interpersonal skills
Solid communication skills
Ability to work flexible hours, as required is essential. Hours may include, evenings, and weekends
Ability to multi task in a fast paced environment
Ability to work independently as well as on a team
Self-motivated and able to work under minimal supervision
Education: High School Diploma or equivalent
License or Certifications: Valid Drivers License
Years of Experience: A minimum of one year RV service experience preferred.
MACHINES, TOOLS, EQUIPMENT AND SOFTWARE USED
Usual office equipment including computer, phone, fax machine, copier and calculator
MS Office including Word, Excel and Outlook
Company system applications; and Systems2K
Standard office software such as Explorer, Word, Excel, and PowerPoint
Other software as applicable
(Service Advisors are exposed to the following conditions)
Occasional exposure to extreme temperatures and weather
May be exposed to solvents and chemicals
Other risks associated with working around machines, tools and RV’s
TYPICAL PHYSICAL DEMANDS:
Ability to organize various physical tasks through adjusting, connecting, lifting, pulling, pushing, or bending
Ability to climb ladders, bend or stand for long periods of time. In addition, individuals must be able to reach above shoulders and lift a minimum of 50 pounds
Camper's Inn RV is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran or status as a qualified individual with disability.
Principals only. Recruiters, please don't contact this job poster.
do NOT contact us with unsolicited services or offers