Field Engineer Level 2
(Customer Engineer Level Two)
Worldwide Customer Services Division
Location: Charlotte area
NCR’s Worldwide Customer Services is a leading global IT support service provider. NCR is a service partner with leading technology companies – Cisco, Nortel, Sun, Dell, HP and others
Summary Description - emphasis on "Point of Sale Equipment"
NCR Field associates provide installation, maintenance and repairs on equipment within an assigned territory/region to assure continuity of customer operations and high levels of customer satisfaction. In this role, you will have ownership of customer problems or incidents until the situation has been resolved to the customer’s satisfaction and or in compliance with agreed upon Service Level Agreements. You will perform Tier II/III work on products and services of medium-high complexity. Tier II/III products include large servers and mainframe computers and peripherals, large system printers and plotters, enterprise level servers, networks and software, item processing reader/sorters and networking issues on imaging systems, medium/high complexity networking/communications equipment, network and systems management/protocols (Ethernet, Token-Ring, StarLAN, NetBIOS, X.25). Primary services include hardware maintenance, installation, network management, multi-vendor maintenance and software support.
Key Responsibilities
Provide installation, maintenance and repairs on ATM (second line maintenance) and/or POS (Point of Sale) equipment and other electromechanical equipment at various locations within an assigned territory/region
Provide continuity of customer operations and high levels of customer satisfaction
Basic Qualifications
To be considered for this position, you must have ONE of the following:
1) A+ certification
2) 2 year degree in electronics or computer technology
3) High school diploma or GED and at least 2 years of hands-on POS/ATM repair experience in a customer field environment
4) High school diploma or GED and at least 2 years of PC repair experience in a customer field environment.
5) Previous Military experience in an electronics related field.
Also, Must be a local candidate
Also, Must be authorized to work in the U.S.
Also, Must have a valid drivers license
Also, Must pass comprehensive background check including credit check, criminal, driving record, and drug screen.
Also, Must have the ability to carrying and lifting a tool kit/parts of varying weights (1- 50 lbs.) and prolonged travel as needed.
Preferences
Ability to work a flexible schedule including nights, weekends, overtime, flex shifts and on-call
NCR is an Equal Opportunity/Affirmative Action Employer
- Location: Charlotte
- Compensation: Company provide Vehicle, Tools, Gas, 401K, Health and Dental, up to $16.50 per hr
- Principals only. Recruiters, please don't contact this job poster.
- Please, no phone calls about this job!
- Please do not contact job poster about other services, products or commercial interests.