Type 40 wpm with the ability to talk and type at the same time.
Customer Service skills are a must.
Medical Billing/Insurance background is a plus.
Auto Dialer experience helpful.
H.S. Diploma.
Team Player
If you are a motivated, energetic, self-starter, please apply.
We are an equal opportunity employer.
- Customer Service Experience
- Call Center Experience
- Previous Sales Experience a Plus, But Not Necessary
- Business Mind-Set and Team Player a Must!
Must be able to create new sales
Work in conjunction with outside Sales Rep. to service clients
Develop relationships with new and existing clients
Be liaison between clients and company
Troubleshoot client issues
Essential Duties-
Generate quotes
Inbound and outbound sales calls
Processing orders
Email information to clients
Must be able to learn products
Create new sales
Work in a team environment
Must be able to learn new programs quickly
Other duties as required
Requirements-
Great customer service skills (phone)
Have basic knowledge of computers (MS Office, email)
Be organized and efficient
Be a self starter and real go getter attitude
Be able to work in team environment
Have past inside sales experience (office Supplies a plus)
Long term career and goal oriented person
Must be able to pass background and drug screen
Must have stable work history
Deweys Bakery features all natural, trans fat free products baked in the homemade tradition. We have multiple retail bakery locations with plans for expansion.
Data Tech Systems, LLC and its business partner AEBN, the global leader in broadband ADULT video streaming has an opening on our Product Integration and Support team in the rapidly expanding Customer Service Department. The Customer Support Representative will be responsible for coordinating the successful integration of new products and business clients into a call center environment, delivering training material to call center staff on new products/clients, and developing and maintaining management reports.
Responsibilities include:
Coordinate the successful integration of new products and business clients into a call center environment.
Act as a liaison, facilitating continuous, 2-way communication between the product/business/marketing managers and the Customer Service Department
Build relationships and collaborate with colleagues across the organization
Identify issues and service trends impacting customer satisfaction and offer solutions to effectively resolve issues timely
Escalate issues as appropriate and keep managers informed
Create and maintain effective training and reference materials on new products/clients
Deliver training material to call center staff
Ensure training results in the delivery of high-quality customer service
Execute integration activities within stated timelines; escalate issues with the potential to negatively impact deliverable dates
Develop and maintain management reports
Perform other duties as may be assigned
Required Qualifications
A minimum of 2 years of customer service experience in a call center environment
Knowledge of call center technologies
A creative problem-solver with the ability to enact change
Strong interpersonal skills with the ability to build effective relationships that foster teamwork
Outstanding verbal, written and presentation skills
Knowledge of all Microsoft applications with strong Microsoft Excel skills
Ability to create and maintain reports
Preferred Qualifications
2-year or 4-year college degree
Prior management experience
Project management experience and/or certification
Multi-lingual
Work Environment: Professional business setting; casual dress attire
Data Tech Systems, LLC and its business partner AEBN, the global leader in broadband ADULT video streaming, has a Team Lead opening in our rapidly expanding Customer Service Department. The Customer Service Team Lead position is responsible for successfully managing a team of 10-15 Customer Service Representatives and the day-to-day operations of a dynamically changing call center environment. Our call center provides 24x7 support to multiple internet merchants via phone, email and live chat.
Responsibilities include:
Effectively manage staff and day-to-day operations to ensure the delivery of a superior, professional service experience to each and every customer
Guide, train, and develop staff to resolve customer issues in a manner which will result in improved customer satisfaction
Identify issues and service trends impacting customer satisfaction. Propose and implement solutions to effectively resolve issues timely
Resolve escalated service issues; utilize judgment and interpersonal skills to effectively defusing irate and unhappy customers
Meet/Exceed established service level goals
Approve time-off requests and coordinate staff scheduling
Complete staff performance evaluations. Provide feedback to help staff achieve their full potential
Build relationships and collaborate with staff and colleagues across the organization
Escalate issues as appropriate and keep managers informed
Perform other duties as may be assigned
Required Qualifications
A minimum of 1-2 years of Team Lead/Management experience in a call center environment
Exceptional technical troubleshooting skills. Extensive knowledge of media players and operating systems; must be internet savvy.
Knowledge of call center technologies (LivePerson, Automatic Call Distributing systems, etc)
Strong interpersonal skills with the ability to build effective relationships that foster teamwork
A creative problem-solver with the ability to enact change
Outstanding verbal and written communication skills
Ability to multi-task and thrive in a fast-paced environment
Preferred Qualifications
2-year or 4-year college degree
Multi-lingual
Work Environment: Professional business setting; casual dress attire
Requirements:
* Fluent English
* Basic knowledge of Microsoft Office
* Computer with e-mail account and ability to check e-mail at least twice a day
* At least 25 years old
* 1-3 hours free during the week (mainly in the evening non-business hours) for communication
and 1-2 hours a day for assistance.
SKILLS
Excellent verbal communication skills and professionalism.
Ability to use appropriate analysis, judgment and logic when solving problems and making decisions.
Good verbal and written communication, customer service, time management, negotiation, typing, and data entry skills.
Mathematical skills necessary to arrange payment.
Keyboarding skills and ability to multi-task when speaking with customers.
Basic computer skills, including, but not limited to, Windows and the Internet.
Skills necessary to operate various pieces of office equipment, such as but not limited to, fax machines, copy machines, and etc.
Self-motivator while actively participating in a team environment.
Ability to control conversation with customer.
EXPERIENCE
Previous call center, customer service and/or sales experience preferred.
High school degree or equivalent required; college degree preferred.
REQUIREMENTS:
At least 18 years of age and legally eligible to work in the United States.
Flexible and able to work any shift between the hours of 8:00am to 8:00 pm, Monday thru Saturday.
Successful background check.
Proven ability to work successfully in an environment requiring strict attendance
WORK CONDITIONS
Call Center/Normal office environment, subject to stress in relation to number of accounts requiring attention per day and other established performance criteria.
Visit www.conferencedirect.com for company details.
10 Years Experience
Pet Friendly
Excellent References
Reasonable Rates
Please reply to this post with name, address and phone and best time to contact you to set-up an appointment for your preferences and an on-site estimate.
Essential duties and responsibilities:
1. Customer Service: Taking incoming service calls from customers for ultrasound equipment
2. PM Scheduling - Scheduling and coordinating onsite Preventive Maintenance visits
3. Service Software: Managing service tickets (opening and closing) to completion in service software
4. Team Communication: Work closely with other Service Coordinators, Technical Service Engineers, Field Service Engineers, and in-house technicians to move tickets to resolution
5. Logistics and Scheduling: Coordinate service calls with outside 3rd party Field Engineers
6. Cost Containment: Identify areas to reduce costs on service calls and PMs
7. Data Entry: Input contract and equipment details into service software
8. Create Reports: Run a variety of reports using software program
9. Inventory/Accounting Software: Create service orders and purchase orders using the accounting software
10. Act as triage between outside sales reps and internal organization Provide operational and administrative support to the outside sales reps in all sales related issues.
11. Customer set-up and communication Set-up new customers for equipment purchases.
12. Create Quotations Create and disperse quotations for customer equipment purchases based on information provided by Sales Team.
Communication/Reasoning Skills:
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Alble to communicate effectvely and professionally with customers, vendors, and other memebers of team.
Computer Skills:
MS Word, Excel, Outlook, Internet Explorer
Education and Experience:
4 year college degree required
Skills and abilities:
Exceptional communication skills, both written and verbal. Ability to excel in a fast-paced, entrepreneurial work environment, juggle multiple projects, and offer flexible support. Must be a team player with a positive attitude, must have the ability to solve problems and think quickly in ambiguous situations.
Technology skills:
Proficient in Microsoft Office: Word, Excel, etc.
Qualified candidate should have:
Minimum of 2 years experience in a customer service role or an Order entry position.
Organization skills are a must!
Communication skills
SKILLS
Excellent verbal communication skills and professionalism.
Ability to use appropriate analysis, judgment and logic when solving problems and making decisions.
Good verbal and written communication, customer service, time management, negotiation, typing, and data entry skills.
Mathematical skills necessary to arrange payment.
Keyboarding skills and ability to multi-task when speaking with customers.
Basic computer skills, including, but not limited to, Windows and the Internet.
Skills necessary to operate various pieces of office equipment, such as but not limited to, fax machines, copy machines, and etc.
Self-motivator while actively participating in a team environment.
Ability to control conversation with customer.
EXPERIENCE
Previous call center, customer service and/or sales experience preferred.
High school degree or equivalent required; college degree preferred.
REQUIREMENTS:
At least 18 years of age and legally eligible to work in the United States.
Flexible and able to work any shift between the hours of 8:00am to 8:00 pm, Monday thru Saturday.
Successful background check.
Proven ability to work successfully in an environment requiring strict attendance
WORK CONDITIONS
Call Center/Normal office environment, subject to stress in relation to number of accounts requiring attention per day and other established performance criteria.
Visit www.conferencedirect.com for company details.
We have immediate opportunities for Photographers to create digital photography in local area preschool centers. Photography experience is helpful but not required we will provide paid training and ongoing skill development.
If youre interested in an exciting career in photography, have a flair for working with preschool age children, and enjoy working in a different setting everyday, wed like to talk with you!
Youll enjoy:
*Medical/dental/life insurance enrollment options
*No weekends or holidays and Summers off!
*Paid training & ongoing photography skill development
*Career opportunities
*Paid travel time to centers + mileage
*Employee stock ownership program eligibility
Job requirements:
*Ability to work early morning hours (Monday Friday)
*You must be at least 18 years of age
*Have a reliable vehicle to travel to local preschool centers & show proof of insurance
*Detail-oriented
*Customer-service friendly
*Great working with preschool-age children
*Dependable
APPLY AT WWW.LIFETOUCHCAREERS.COM
Employment conditional upon successful completion of a criminal background check and driving record check. We are an Equal Opportunity Employer.
Answer phones and email inquiries regarding orders, general customer questions, invoice questions, and customer complaints. Project a professional company image through customer interaction.
PRIMARY RESPONSIBILITIES
1. Answer phones and respond to customer requests.
2. Sell product(s) and place customer orders in our system.
3. Provide customers with product and service information.
4. Upsell products and services.
5. Transfer customer calls to appropriate staff.
6. Identify, research, and resolve customer issues using the support system.
7. Follow-up on customer inquires not immediately resolved.
8. Complete call logs and reports.
9. Research billing issues.
10. Research misapplied payments.
11. Recognize, document, and alert the supervisor of trends in customer calls.
12. Recommend process improvements.
13. Other duties as assigned.
POTENTIAL ADDITIONAL RESPONSIBILITIES
1. Provide on-the-job training for new employees.
2. Generate customer thank you letters.
3. Other.
KNOWLEDGE AND SKILL REQUIREMENTS
1. Basic reading, writing, and arithmetic skills required. This is normally acquired through a high school diploma or equivalent.
2. Computer literate with the ability to learn customer service software applications. Duties require professional verbal and written communication skills and the ability to type 30+ wpm. This is normally acquired through one to three years of office experience.
JOB DUTIES
Process inbound booking and registration calls.
Process inbound emails and respond to customer questions using templates.
Outbound billing calls.
Follow call flow model and quality assurance guidelines.
Keep calls and emails on task and ensure efficient use of call handle time.
Negotiate to find the best outcome and utilize registration tools appropriately.
Demonstrate effective questioning/listening skills when speaking with customers and third parties.
Provide accommodation information
Document conversations activity effectively.
Adhere to the attendance and break policy.
Maximize productive time, manage work queues and ensure multiple calls are made when appropriate.
Collaborate with peers and share best practices.
Develop effective internal and external business relationships.
SKILLS
Excellent verbal communication skills and professionalism.
Ability to use appropriate analysis, judgment and logic when solving problems and making decisions.
Good verbal and written communication, customer service, time management, negotiation, typing, and data entry skills.
Mathematical skills necessary to arrange payment.
Keyboarding skills and ability to multi-task when speaking with customers.
Basic computer skills, including, but not limited to, Windows and the Internet.
Skills necessary to operate various pieces of office equipment, such as but not limited to, fax machines, copy machines, and etc.
Self-motivator while actively participating in a team environment.
Ability to control conversation with customer.
EXPERIENCE
Previous call center, customer service and/or sales experience preferred.
High school degree or equivalent required; college degree preferred.
REQUIREMENTS:
At least 18 years of age and legally eligible to work in the United States.
Flexible and able to work any shift between the hours of 8:00am to 8:00 pm, Monday thru Saturday.
Successful background check.
Proven ability to work successfully in an environment requiring strict attendance
WORK CONDITIONS
Call Center/Normal office environment, subject to stress in relation to number of accounts requiring attention per day and other established performance criteria.
Visit www.conferencedirect.com for company details.
TO APPLY PLEASE RESPOND TO THIS POSTING WITH RESUME AND COVER LETTER.
- Customer Service Experience
- Call Center Experience
- Previous Sales Experience a Plus, But Not Necessary
- Business Mind-Set and Team Player a Must!
Salary and Commission, plus Monthly Bonuses!!!!
E-mail your resume TODAY to Melissa Rhodes at TWGRecruiting@gmail.com!!
Required Skills:
Bi-linguel only
45+ WPM Typing
Team Player
Understanding of common insurance terminology
Dependable Well Spoken
H.S. Diploma
Internet Explorer
Ability to talk and type at the same time
Competitive salary, commission structure, and benefits.
Prime (fresh) charged off debt - credit card, consumer loans
Complete training - Rules of Professional Conduct, FDCPA, skip tracing, etc...
Comprehensive benefits package - including medical/dental, paid personal and vacation time
Management Training Opportunity
Requirements:
Qualifications for this position include a stable work history and strong work ethic; 6 months collections experience; good negotiating skills; computer proficiency and a self-starting attitude. Must enjoy working in a fast paced environment, possess effective organizational, communication, time-management, and interpersonal skills and be a team player.
Work Schedule:
Work schedule is a 40 hour week with two late nights (12 to 9). Remaining days are 9 to 6 with an alternating Saturday morning shifts for three hours. You will always maintain a 40 hour work week by getting off earlier every other Friday to compensate for work every other Saturday)
Starting salary depends on experience and education.
**Background check and drug screening are prerequisites for employment**
We are an equal opportunity employer.
If interested please submit your resume to careers @ overcashlaw.com
I will be accepting application on Sunday October 25th, between 11am and 12:30pm
Carabou Coffee
Mallard & Prosperity
2706 West Mallard Creek Church Road
Charlotte, NC 28262
Please do not call them for directions
please email a copy of your resume and confirmation that you will be there to apply.
DaisyMaeMaids@aolcom
Hours are Seasonal - Part Time, with
the opportunity to stay after the Holidays!
Great for a second job or after school.
Nights & Weekends.
However, this will mean I need you for the holidays,
without requested days off around Christmas and New Years.
Only respond if you can meet these guidelines.
Thank you
Key Duties include:
Maintain and update Client Records in database
Create and edit Excel spreadsheets
Assist clients with any questions or requests
Proofing final contracts and invoices for accuracy
Process Order Change/Error reports to publisher/CMR
Copying, Filing, Faxing and sorting documents
Support other team members with workload, projects, etc.
Communicate between client, account manager & publisher sales reps.
General duties will include, but are not limited to:
-Ensure 100% customer satisfaction.
-Ensure every customer issue is handled appropriately and correctly in conformance with established policies and procedures.
-Perform essential CSR operations (answer/transfer all incoming phone calls, place, add, change, edit, cancel customer orders, input notes into orders, check general voicemail and return calls, respond to general emails and alert emails).
Requirements:
-Prior customer service experience
Preferences:
-Knowledge of IT industry and products
-Excellent data-entry skills
Key Duties include:
Maintain and update Client Records in database
Create and edit Excel spreadsheets
Assist clients with any questions or requests
Proofing final contracts and invoices for accuracy
Process Order Change/Error reports to publisher/CMR
Copying, Filing, Faxing and sorting documents
Support other team members with workload, projects, etc.
Communicate between client, account manager & publisher sales reps.
Marriott seeks talented people to join their staff!
At Marriott, you define what success means to you, and then we help make it happen. With opportunities for building your skills, colleagues who share your enthusiasm, and a clear career path with challenging work that provides direction for growth and promotion. If you're the kind of person who wants to be challenged, supported, and applauded, this is where you belong.
FORTUNE magazine recognized Marriott International as one of the 100 Best Companies to Work For, for the twelfth consecutive year.
Charlotte Marriott SouthPark is currently accepting applications for the following position:
Supervisor-Rooms AM/PM
Assist staff with expediting problem payments (e.g., problems processing credit card). Follow up with guest regarding satisfaction with guest-related issues. Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Set up accurate accounts for each guest upon check-in (i.e., sharewiths, separate room/tax/incidentals, comp). Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations. Block rooms in the computer and identify designated requirements and requests. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Coordinate with Housekeeping to track readiness of rooms for check-in. Review shift logs/daily memo books and document pertinent information in logbooks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications. Assist management in training, motivating, and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Anticipate and address guests' service needs. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
Upon entering the application website, search for openings by Zip Code. Then click Submit. Click the "View Open Positions and Apply" link to be taken to a list of departments with open positions. On the department page, select the appropriate department and then the open positions in that department will appear. From there, click "Apply Now" and begin filling out the entire application until you receive a message indicating your completion.
Excellent benefits package:
Medical, Dental, Vision, 401(K)Profit Sharing, Free Meals, Paid Time Off, Tuition Reimbursement, Company Paid Incentives, Career Advancement, Room Discount.
This is a telecommuting position and is heavily telephone-based. The successful candidate will be free to work from home, and will have some flexibility on their hours.
Strong success as an appointment setter leads to possible additional work as recruiter or agent.